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Terms and Conditions

Welcome to Samantha Milne Interiors (the "Website"). These terms and conditions govern your use of the Website and any services provided by Samantha Milne Interiors ABN 41 280 765 389 ("Samantha Milne Interiors," "we," or "us"). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website.

If you are under the age of eighteen (18), you must obtain your parent’s or guardian’s prior consent to use the Website and Services.

1. Services Provided
1.1 Description: We offer interior design services, including but not limited to consultations, design concepts, space planning, material selection, and project management.
1.2 Client Responsibilities: It is the client's responsibility to provide accurate information, cooperate in the design process, and make timely payments as agreed upon.

2. Intellectual Property
2.1 Ownership: All intellectual property rights, including copyrights, trademarks, and designs, associated with the Website and the Company's services are the property of the Company or its licensors.
2.2 Limited License: The Company grants you a limited, non-exclusive, non-transferable license to access and use the Website for personal and non-commercial purposes. You may not reproduce, modify, distribute, or exploit any content from the Website without prior written consent from the Company.

3. User Content
3.1 Submissions: If you submit any content, including but not limited to images, testimonials, or feedback, to the Website, you grant the Company a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, and distribute such content for promotional and marketing purposes.
3.2 Responsibility: You are solely responsible for any content you submit to the Website, ensuring it does not infringe upon any third-party rights or contain any unlawful, defamatory, or offensive material.

4. Fees and Payments
4.1 Pricing: The fees for our interior design services are provided on the Website or through a separate agreement. Prices are subject to change at our discretion.
4.2 Payment Terms: Payments must be made according to the agreed-upon schedule. Failure to make timely payments may result in a delay or termination of services.
4.3 Refunds: Refunds are subject to our refund policy, which can be found on the Website or provided upon request.

5. Confidentiality and Privacy
5.1 Confidentiality: The Company will treat all client information and project details as confidential, except as required by law or with the client's consent.
5.2 Privacy: The collection and use of personal information are governed by our Privacy Policy, which can be found on the Website.

6. Limitation of Liability
6.1 Disclaimer: The Company strives to provide accurate and reliable information but does not warrant the accuracy, completeness, or suitability of the content on the Website. Your use of the Website is at your own risk.
6.2 Indemnification: You agree to indemnify and hold the Company harmless from any claims, damages, or losses arising from your use of the Website or the Company's services.

7. Termination
7.1 Termination: The Company may terminate or suspend your access to the Website at any time without prior notice or liability, for any reason, including but not limited to a breach of these Terms.
7.2 Effect of Termination: Upon termination, all rights and licenses granted to you will cease, and you must immediately cease all use of the Website.

8. Communication and Dispute Resolution

8.1 Direct Communication: We encourage open and direct communication between our customers and us. If you have any concerns or issues regarding our services, we kindly request that you contact us directly before posting a negative review or testimonial. We are committed to resolving any problems and providing the best possible customer experience.

8.2 Dispute Resolution: In the event of a dispute arising from a negative review or testimonial, we will make reasonable efforts to reach an amicable resolution. If a resolution cannot be achieved through direct communication, both parties agree to engage in good faith mediation or arbitration as a means of resolving the dispute, rather than pursuing legal action.

9. Governing Law and Dispute Resolution

9.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of Tasmania, without regard to its conflict of laws principles.

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